The frustration of running into a technical issue is the unplanned time to troubleshoot and find a resolution. Technical problems cause interruptions and delays. Following is the typical process to resolve a technical issue:

1. Try to reproduce the problem to determine when it happens and to who.
2. Search in the knowledge base of eService and Ucern for a resolution.
3. If you are unfamiliar with the related solution area, you may also need to learn related concepts that affect or are part of the resolution.
4. Apply a potential resolution. If this does not work, continue searching for a solution.
5. In many cases, you end up creating an SR to request support.
6. You document all your findings so far, plus images and the MTA.
7. eService asks you to gather additional information.
8. eService proposes a resolution.
9. It could be necessary to follow up with eService to understand the solution they offered.
10. If the proposed resolution does not work, ask for additional investigation.
11. In many cases, several calls with eService can be necessary.

I have been in situations where I had to stop my planned work for several days and work on finding a resolution for an issue. When you have a deadline, spending a lot of time trying to solve a problem can be annoying and stressful.

Having someone to whom you can delegate the issue by email or a short call is ideal.

I can help with precisely this. I have been resolving Cerner-Millennium issues for over 17 years. Once I understand the problem, I take care of the details to solve it.